Legal Center
These documents are intended for Zlox merchants, ambassadors, employees, and app users. Some documents apply only to business users or only to consumer app users.
Available Documents
Merchant Terms and Conditions
Core B2B terms for merchants using loyalty, events, SmartSpots, ZloxPay, AI, audio, tokens, and employee tools.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Merchant · Acceptance required
Privacy Policy
How Zlox processes personal data for app users, merchants, employees, and ambassadors.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: All · Acceptance required
Cookie Policy
Cookies, similar technologies, and consent choices on Zlox web properties.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: All
Data Processing Addendum (DPA)
Processor terms, security schedules, sub-processors, and retention for merchant customer data.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Merchant · Acceptance required
Acceptable Use Policy
Prohibited conduct including audio abuse, AI deception, fraud, spam, and regulated offers.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: All
Token & Billing Terms
Package limits, optional tokens, usage deductions, VAT, refunds, and non-payment rules.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Merchant · Acceptance required
ZloxPay Terms
Payment requests, user confirmation, refunds, and merchant responsibilities for ZloxPay.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Merchant · Acceptance required
AI, Audio & Translation Policy
Microphone use, transcription, translation, AI content review, and prohibited high-risk uses.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: All · Acceptance required
Event & Campaign Policy
Merchant duties for events, promotions, cancellations, permits, and moderation.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Merchant · Acceptance required
Ambassador Program Agreement
Referral commissions, conduct, and payout rules for ambassadors.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Ambassador · Acceptance required
Merchant Verification & Dispute Policy
Business verification, badge meaning, disputes, and evidence handling.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Merchant
Commission & Referral Policy
Referral tracking, commission calculation, and payout conditions.
Version 2.0.0 · Published 2026-06-27 · Effective 2026-07-27 · Audience: Ambassador