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TRUST AND TRANSPARENCY

Legal centre

Find the key information about privacy, terms, cookies and your rights when you use Zlox.

Last updated: 10 September 2026

Privacy

Zlox is designed with privacy as the starting point. Personal Spaces are private by default. You choose which Space you share and with whom.

Which data is used?

We only use data needed to operate your account, planning, Spaces, local suggestions, Wallet and preferences. Businesses do not receive private messages, home addresses or information about children from your Spaces.

Your choices

You can manage location use and notifications, review or correct data, and request deletion of your account.

Terms of use

By using Zlox you agree to the terms that apply to your account and the features you choose. Feature availability can vary by location, device or pilot.

Partner services

When an external provider supplies a flight, ticket, product, payment or other service, the relevant provider, price and additional terms are shown before you continue.

Responsible use

Use Zlox only for lawful purposes and provide accurate account information. Do not share Space access with people who should not see that information.

Cookies

The public website uses necessary technology to show pages securely and remember language or consent choices. Non-essential analytics or marketing cookies may only be used after consent.

For business

An owner or authorised representative creates, confirms and publishes the business profile. Zlox can guide you, but does not accept terms or publish on behalf of the business.

Businesses are responsible for the accuracy of their profile, locations, activities, offers, products and terms.

All documents

The full published legal texts for merchants, ambassadors, employees and app users.

  • Merchant Terms and Conditions

    Core B2B terms for merchants using loyalty, events, SmartSpots, ZloxPay, AI, audio, tokens, and employee tools.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Merchant · Acceptance required
  • Privacy Policy

    How Zlox processes personal data for app users, merchants, employees, and ambassadors.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Everyone · Acceptance required
  • Cookie Policy

    Cookies, similar technologies, and consent choices on Zlox web properties.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Everyone
  • Data Processing Addendum (DPA)

    Processor terms, security schedules, sub-processors, and retention for merchant customer data.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Merchant · Acceptance required
  • Acceptable Use Policy

    Prohibited conduct including audio abuse, AI deception, fraud, spam, and regulated offers.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Everyone
  • Token & Billing Terms

    Package limits, optional tokens, usage deductions, VAT, refunds, and non-payment rules.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Merchant · Acceptance required
  • ZloxPay Terms

    Payment requests, user confirmation, refunds, and merchant responsibilities for ZloxPay.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Merchant · Acceptance required
  • AI, Audio & Translation Policy

    Microphone use, transcription, translation, AI content review, and prohibited high-risk uses.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Everyone · Acceptance required
  • Event & Campaign Policy

    Merchant duties for events, promotions, cancellations, permits, and moderation.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Merchant · Acceptance required
  • Ambassador Program Agreement

    Referral commissions, conduct, and payout rules for ambassadors.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Ambassador · Acceptance required
  • Merchant Verification & Dispute Policy

    Business verification, badge meaning, disputes, and evidence handling.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Merchant
  • Travel Booking Terms

    Consumer flight, stay, and car booking terms. After ticket issuance the airline is responsible for carriage, check-in, and boarding passes.

    Version 1.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Everyone · Acceptance required
  • Spaces, Matching & Consumer Plans Policy

    Private Spaces, share links, Nearby Matches, Free/Plus/VIP plans, and AI meal/recipe help.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Everyone · Acceptance required
  • Commission & Referral Policy

    Referral tracking, commission calculation, and payout conditions.

    Version 2.1.0 · Published August 31, 2026 · Effective September 30, 2026 · Audience: Ambassador
  • EU Product Safety

    Zlox is software-only. EU product-safety labels do not apply to the app.

    Version 1.0 · Published January 15, 2025 · Effective January 15, 2025 · Audience: Everyone