Non-binding summary
Merchants are responsible for accurate, lawful events and campaigns. Zlox may moderate or remove misleading, unsafe, or non-compliant listings.
1. Scope
Applies to events, live translation sessions, loyalty campaigns, rewards, discounts, promotional offers, Grow points boosters, Zlox drops, sponsored challenges, and opportunity-feed placements published through Zlox.
2. Merchant responsibility
You are solely responsible for content, pricing, availability, fulfilment, customer communications, and compliance with applicable law.
3. Event accuracy and availability
Event dates, locations, capacity, pricing, and descriptions must be accurate and kept up to date. Do not list events you cannot honour.
4. Cancellation and changes
Publish clear cancellation and change rules. Honour published terms unless you clearly reserve changes and comply with mandatory consumer law.
5A. Grow: boosters, drops, and sponsored challenges
Points boosters, drops, and sponsored challenges must be genuine, clearly described, and honourable within stated limits and targeting. They must not buy or fake engagement, mis-state prize odds, or use matching/Space data you are not allowed to use. Opportunity cards on Home, Explorer, or Scan are promotional placements, not a guaranteed inventory. AI-generated campaign text must be reviewed before publish (see the AI, Audio & Translation Policy).
6. Age-restricted or regulated events
Age limits, alcohol, tobacco, gambling, adult content, medical claims, and financial promotions require appropriate permits and disclosures. Zlox may require pre-approval.
7. Local permits and taxes
Merchants must obtain required permits, licences, and tax registrations for each jurisdiction where they operate or target users.
8. User reports and disputes
Users may report events or campaigns. Merchants must respond to legitimate disputes in good faith. Zlox may facilitate communication but is not the primary seller unless explicitly stated.
9. Zlox moderation rights
Zlox may remove, hide, or suspend events/campaigns that are misleading, illegal, unsafe, infringing, spammy, or high-risk without prior notice where urgent.
10. Change log
- v2.0.0 (2026-07-27): Added events, live translation, and campaign moderation rules.
- v2.1.0 (2026-09-30): Added Grow boosters, drops, sponsored challenges, and opportunity feeds.
Implementation Notes (non-legal)
- Require Event & Campaign Policy acceptance before first event publish.
- Provide report button on event detail pages.