Non-binding summary
Packages include feature capacity/limits. Tokens are optional platform credits for extra usage (translation, AI, audio, locations, campaigns). Tokens are not money. B2B purchases are generally non-refundable.
1. Package capacity and limits
Subscription packages define included feature capacity (locations, campaigns, journeys, employees, etc.), not a general prepaid token bank unless explicitly stated. Usage beyond included limits may require token purchase or plan upgrade.
2. Token nature
Tokens are optional digital platform credits. They are not money, e-money, legal tender, interest-bearing, or transferable unless Zlox authorises in writing. Tokens may be consumed for translation, AI content, audio transcription, extra locations, campaigns, journeys, or other enabled services.
3. Usage and deductions
Token usage is deducted according to a usage table shown in the dashboard before or at the time of use. Purchased translation hours and token balances are separate pools and are not interchangeable.
4. Expiry
Purchased tokens expire after 24 months unless stated otherwise at purchase. Promotional tokens may expire sooner. Subscription-included capacity resets per billing period unless roll-over is expressly stated.
5. Refunds and chargebacks
B2B token and subscription purchases are non-refundable except where mandatory law requires. Chargebacks may trigger suspension, token reversal, and collection.
6. VAT and invoices
Prices may be shown exclusive or inclusive of VAT as indicated at checkout. Valid billing profile data is required for compliant invoices.
7. Non-payment and suspension
Failed payments, overdue invoices, fraud, or abuse may result in feature suspension, including translation, AI, and token spending.
8. Merchant dashboard requirements
Zlox will show balance, deduction history, token lot source, expiry date, and invoice reference in the billing dashboard where technically available.
8A. Consumer plans (Free, Plus, VIP / Smart Zlox)
Consumer app entitlements (Spaces, members, AI meal suggestions, share links, matching, export) are defined by the plan shown in the app. They are not merchant tokens and are not interchangeable with merchant translation-hour pools. Paid consumer plans are billed in advance, renew until cancelled, and are subject to Dutch/EU mandatory consumer law and, if purchased via an app store, that store’s rules. Unused Free/Plus/VIP allowances do not roll over unless expressly stated. If a consumer plan lapses, paid-only features may freeze; Space content is not deleted solely for that reason, but you may need to reduce Spaces to Free caps.
9. Change log
- v2.0.0 (2026-07-27): Updated for package limits, separate translation hours, and usage-table deductions.
- v2.1.0 (2026-09-30): Clarified consumer Free/Plus/VIP plans versus merchant packages and tokens.
Implementation Notes (non-legal)
- Require token billing acceptance before token checkout.
- Display usage table and estimate before AI/translation actions.